OUTBOUND TELEMARKETING 

• Lead Management, Distribution and Control. 
• Sales Lead Generation 
• Sales Lead Qualification 
• Lead Tracking 
• Direct Mail Follow Up 
• Account Management 
• Sales Generation 
• VAR./Distributor Support programs 
• Invitations to increase participation at Seminars, Events & Teleconferencing 
• Var/Distributor Support Programs

TRADE SHOW SUPPORT SERVICES 

• Identifying buyers and/or decision makers 
• Fulfillment 
• Lead qualification/quantification 
• Lead evaluation & Prioritization 
• Preparation of Call Reports for each sales lead evaluated 
• Setting up sales appointments for a sales force with buyers or decision makers 
• Lead management / tracking 
• Response analysis 
• Invitations & communications

  Click here for more information about our trade show capabilities

SURVEYS & MARKET RESEARCH 

• Customer Satisfaction 
• Product Satisfaction 
• New Markets 
• New Product Introduction 
• Evaluating your business in the market place 
• Competitive Surveys - finding out how your competition is performing in the market place

  Click here for more information about on our survey & market research capabilities

CUSTOMER SERVICE & ACCOUNT MANAGEMENT 

• Relationship Management & Development 
• Cycle Calling Programs 
• Order Processing 
• Reactivating and Managing inactive Accounts 
• Managing Marginal Accounts

DATABASE MANAGEMENT 

• Data Analysis 
• Data Enhancement 
• Segmentation 
• List Cleaning Operations. 
• On-line Connection to Client’s Internal system/s 
• Data Warehousing 
• Comprehensive and flexible Management Reporting. 
• Dynamic (secure) WEB Access (Sample Reports)

CREATIVE SERVICES 

• Call Guide Development. ETI’s call guide software has no limitations. It includes multilevel branching and includes dynamic database capture facilities 
• Copywriting for Direct Mail and Fulfillment Packages

REPORTS

The following reports are available to client:   

• **Feedback Reports  (Comprehensive output of all known data.)
• **Call Results Analysis,  i.e. number of calls made by result code 
• **Response Analysis based on qualifying questions asked.
• SIC Analysis (if data includes SIC codes.)
• Lead / SalesTracking reports.
• "NO" Analysis (Why respondents say no?)
• Source Analysis reports.
• Sales Order Reports

  Internet Access **: 
  
ETI can facilitate the retrieval of sales reports, feedback reports and project statistics via a secure (password controlled) connection on our Web Site.  
Click here for more information on our web based reports
  

FACILITIES MANAGEMENT 

ETI will assist you to setup and manage your internal Telemarketing Operations. 

Service includes: 

• Consulting and Analysis of Internal Requirements 
• Budgeting 
• Staff Recruitment 
• Staff Training 
• Software and Hardware Recommendations 
• Work flow specifications 
• Reporting requirements.

MAIL AND PHONE LIST SERVICES 

ETI will assist client to select and purchase lists and databases to facilitate implementation of projects. ETI will advise and consult on the sourcing of such lists and manage the lists for the related promotional efforts. 

PROJECT ACCOUNTABILITY & MANAGEMENT 

Our commitment to each client is to provide service of the highest quality of service and competence. No matter how small or large your project, a Project Manager is immediately  assigned to your account. The role of the Project Manager is to coordinate and take responsibility for meeting your objectives and for achieving the results you desire. 

TELEMARKETING SUPERVISION  

All telemarketing staff are personally supervised and monitored continuously to ensure the correct message is being delivered ... in the correct manner ... according to the call guide agreed to with each client in advance. 

QUALITY TELEMARKETING STAFF TRANSLATES TO HIGH QUALITY RESULTS 

Telemarketing Representatives (TSR's) are our single most important resource. We've made it our guiding policy only to hire executive caliber talent. All TSR's are University educated. We take the utmost care to ensure that only top quality personnel are selected for client projects. Our staff recruitment program makes use of a unique People Profiling System, which ensures we make far better than average recruitment decisions. This explains why (contrary to the experience of our competitors) our staff turnover is minimal.  

Remember, only the right people can ensure the success of a project.

SYSTEMS 

ETI is fortunate to have the most modern state of the art client server computing environment to support all its activities. Our system is structured on an ORACLE relational database and is compatible with all client computing and reporting requirements. 
 

SCOPE OF RELATIONAL DATABASE STRUCTURE AND SERVICES. 

• On line interactive call guides and unlimited branching 
• Dynamic statistical accumulation of results can be instantly retrieved facilitating accurate reporting. 
• Preview speed dialing (programs the computer to dial numbers for TSR’s) 
• On line access to all relevant and relational linked data 
• On line Supervisor’s MONITOR tracks all TSR activities to maximize productivity 
• Unlimited number of names, telephone numbers, fax numbers, departments, and divisions within an organization ... including inter-company relationships. e.g. Contractor to ... or Holding Co. ... or Subsidiary of ... etc. 
• Open ended comments (no limitation in length). 
• Unlimited call / response history documented by date, time, TSR, person spoken to, call purpose, call results etc. 
• Lead tracking data from information provided by client's sales force.
• Dynamic WEB access
• Sophisticate lead management and control

Phone:(800) 466-4384Fax:(914) 747-3466